my account

1. How to create/register an account with sperrythailand.com?

To register an account You will be required to enter your personal information including name, email address, phone number, etc. Please ensure that the information you enter is correct.

2. I activated my membership but it didn't work. What should I do next?

Please contact our customer service department at 064-184-8631 or sperry@pacifica.co.th to get help activating your membership online.

3. I can't log in to my account, what should I do?

Please make sure you have entered the correct registered email address and password. If you need additional help Please contact our customer service department at 064-184-8631 or sperry@pacifica.co.th

4. Do I need to create/register an account to place an order?

You have the option to purchase both as a member and as a non-member. You do not need to be a member to place an order. But we would like you to apply for membership with us to receive many benefits that you should not miss.
namely:

- Track product status and review past orders

- Manage and edit your address book where you can save multiple shipping addresses (For delivery to friends or family)

- Receive news from SPERRY including many special offers and promotions.

Order

1. How can I place an order?

Shopping at sperrythailand.com It is extremely easy. Just follow these steps:

2. How can I check the status of my order?

- If you are a general customer, you can check through Link received after order confirmation

- If you are a member, you can check through the membership system (member information >> order history).

3. How do I know if SPERRY has received my order?

When you place an order You will receive a confirmation number and confirmation email to confirm your order is being processed. If you do not receive a confirmation email within 24 hours, call us at 064-184-8631.

4. Can I cancel or change my order?

Once your order has been received We will endeavor to prepare the item for immediate delivery. In most cases We are unable to change or cancel your order. But contact us at 064-184-8631 or sperry@pacifica.co.th And we will do our best to help.

5. What do I do if I have questions about my order?

You can contact us at 064-184-8631 or sperry@pacifica.co.th.

Shipping information

1. What are the shipping costs? And how many days does it take for delivery?

We offer free delivery. The delivery time is within 3 - 7 days.

*Delivery to remote areas may take an additional 1 - 2 business days.

2. Shipping on sperrythailand.com Delivered through which channel?

Delivery via Kerry

3. How to change delivery address?

After logging in You can go to "My Account" and go to your "Address Book" to edit, add, or delete saved addresses. However, please note that we cannot change your shipping address after you place an order.

Please make sure to enter the correct shipping address before checking your shopping cart.

Payment

What forms of payment do you accept? Payment gateways on sperrythailand.com has 3 channels.

1. Bank transfer

After the customer has inspected the item/confirmed the order Then attach the money transfer slip to confirm payment.

2. Credit/debit card (via GBPRIMEPAY system)

You can choose to pay with all types of VISA, Master Card and JCB credit cards.

3. Payment according to invoice (via GBPRIMEPAY system)

You can choose to pay by QR Code or Barcode to scan and pay on Mobile, Internet Banking through Krungsri, Bangkok, Kasikorn Bank, Krungthai, Siam Commercial Bank, TTB and Government Savings Bank.

Please note: Your payment will be approved once your order has been submitted.

Promotions and discounts

1. I made an order but forgot to use the discount code. What must I do?

Discount codes cannot be used after the order has been completed.

Conditions for using the discount code are as follows:

- Discount code can be used 1 time/1 order.

- Discount codes cannot be exchanged for cash.

- Can only be used at the website before the expiration date.

- Discount codes are the right of Pacifica Elements Company Limited. We reserve the right to change conditions without prior notice.

2. How can I use a discount code?

You can use the discount code by entering the discount code at the checkout page. Before using this discount code Please check the expiration date as well as the terms and conditions for use of the discount code.